Delivery Policy

We are moving! We will be closed from Saturday 10th August and will not reopen until Monday 2nd September 2019. Throughout this period we will not be able to despatch any orders. We will, therefore, disable the payment options on our website throughout this period as we will not be able to process or despatch any orders throughout the period.

We are leaving our existing warehouse on Friday 16th August we will not have a phone line into our new warehouse until Monday 2nd September.

IF you have any queries throughout this period if you send an email to we will respond to your enquiry as soon as possible.

(1) Introduction

This delivery policy contains details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

At the moment we use the Royal Mail’s “2nd Class Signed For” service for our Standard deliveries, The Royal Mail “1st Class Signed For” service for our Express Deliveries and Interlink Express for our Next Day deliveries, we monitor the performance of all of our delivery methods and will change them if we feel the service provided is not adequate. The Royal Mail service has minimal tracking and there is absolutely nothing we can do once our parcels have been dispatched until they arrive.  Interlink Express will text you on the day of your delivery with a one-hour delivery slot window, you have the option to alter or add additional information to your delivery within the body of the text. if you are not in your parcel will be left at a local dedicated shop for you to collect at your own convenience.

This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

We have a Blog Post detailing our latest findings from our delivery options.…ther-information/. This Blog post is for general confirmed information we have available at the present time. The information contained in our General Terms and Conditions  and our Delivery Policy takes precedence and overrides all information detailed in this Blog Post.
(2) Free delivery
We offer free standard delivery to all UK mainland addresses and Northern Ireland on all orders over £35. All other orders will be subject to delivery charges as detailed in Section 5 below. Unfortunately, we cannot offer free delivery to the Scottish Highlands, Jersey or Guernsey.

The “Free Delivery” option will become available for selection in the Shopping Cart area once your order is in excess of £35. If we notice a customer with an order in excess of £35 has omitted to choose this option, we will refund the postage charges back to their account. If we both forget to do this and your order is in excess of £35 and you have selected “Standard Delivery” please contact us and we will happily refund the charge. If your address is for the Scottish Highlands , Jersey or Guernsey we will contact you to discuss postage options.

Free delivery and delivery charges for wholesale customers are subject to a different pricing structure. These will be explained upon opening an “account” any changes to the pricing structure will be notified in advance. All other terms and conditions remain the same.
(3) Delivery methods
We will deliver to the following countries and territories: The UK only. If the address for delivery of your order is a UK address, then you will be able to select from the following delivery methods:

  • Standard delivery;
  • Express delivery; (Certain areas may be excluded from our couriers lists for Next Day Deliveries. If you are not UK Mainland or have a Scottish Highlands address please phone 01952 253033 to confirm) and
  • Next day delivery. (Certain areas may be excluded from our couriers lists for Next Day Deliveries. If you are not UK Mainland or have a Scottish Highlands address please phone 01952 253033 to confirm)

Orders requiring Express delivery and Next Day delivery must be received before 11am for us to be able to prepare the order in time for the couriers cut off time. If your order is urgent and it is after 11am please telephone us, there is usually a solution!
We can also arrange for your order to be delivered to a local shop for you to collect. This however must be arranged and agreed before placing your order. Please phone 01952 253033 to discuss. Orders delivered to a local shop for collection will be subject to the same Delivery and Terms and Conditions of Sale as all other orders and still form part of a legally binding contract.

If you require “Next Day” Delivery for a Saturday or Sunday please contact us in advance of placing your order. Few couriers deliver next day over a weekend. If they do they tend to impose heavy surcharges, however it is possible to keep delivery costs low depending upon when we are contacted by you and the most appropriate courier for your order.

The couriers who deliver our “Standard Delivery” parcels tend to work in most areas on a Saturday, however we would never recommend relying upon a courier to deliver your items at the very last minute, there can be delays and errors beyond our control. If you have left your order to the last minute, we would prefer it if you contacted us in advance, we can use our knowledge and experience to try to use the best delivery solution for you when time is short. We always monitor our parcels in transit to ensure they are progressing on their journey in the manner we would expect, however things can go wrong, if your parcel is urgent with an approaching deadline we will know to start chasing your parcel earlier
(4) Delivery periods.

The time periods within which a delivery is usually completed are as follows:

 Delivery method  Typical delivery period  Order before
 Standard delivery  [2-4] working days  we receive order before 1pm
 Express delivery  [1-2] working days we receive order before 1pm
 Next day delivery  1 working day  we receive order before 1pm

If you place your order before 11am on a working day for Next Day and Express delivery and before 1pm for Standard Delivery. These periods run from the close of business on that day. If you place your order after the 11am or 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

(5) Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process for UK Mainland addresses. The applicable charges will depend upon:

  • the delivery method you select;
  • the location of the delivery address;

For non-UK mainland addresses and Scottish Highlands we will contact you separately.

(5) Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT although this may not be payable in all instances.

  • Delivery method Charges
  • Standard delivery £3.95 per parcel
  • Express delivery Standard delivery charges plus £2.00
  • Next day delivery Standard delivery charges plus £5.55

For very light and small parcels, we do on occasion use Royal Mail. This is only in circumstances where the cost of the goods and the postage costs are significantly cheaper than using a courier. We will then refund the customer the difference between the Royal Mail and our standard delivery charge. We prefer to use a courier as we are able to track a parcel at all stages of its journey, this allows us to intervene if we perceive there is a problem or an unusual delay. Unfortunately, this level of monitoring and intervention is not presently available with the Royal Mail. However, if you are ordering a few light items and would like to enquire about a possibility of a reduced postage cost please phone 01952 253033 in advance of placing your order. We will attempt to accommodate your instructions however, we reserve the right to use our standard method of delivery options at all times.

In accordance with the terms for us to accept credit card payments and Paypal all orders must be sent using a tracked service.

(6) Receipt and signature

All deliveries for orders over £10 must be received in person at the delivery address, and a signature must be provided.

Delivery tracking is available in respect of all of our orders.

We will email you to confirm your order has been dispatched and provide you with our delivery service providers website and the tracking details for our parcel.

We acknowledge that some customers may nominate for their parcels to be left in a safe place. We cannot accept any responsibility for these parcels.  If a parcel is damaged or “missing” following a delivery to such a location the liability remains with the customer. Some couriers will not leave a parcel without a signature in certain locations, these areas are constantly changing. If a courier deems a location to be high risk we will require a signature upon delivery and all other terms and conditions relating to delivery will prevail.

(7) Delivery problems

If you experience any problems with a delivery, please contact us by email to, by telephone on (01952 253033) through our website at

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider in time for your event or within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free-of-charge.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.


Paypal will not allow payment on goods for collection only.

If you are uncertain about any of these items or require further information please phone 01952 253033.